Thank you for shopping at Book Kingdom!
We want every reader to enjoy a smooth, enjoyable experience with our ebooks.
Because our products are digital and delivered instantly, our refund rules work a little differently from physical stores.
🧾 1. Digital Products Are Non-Returnable
All ebooks sold on Book Kingdom are digital downloads.
Once an ebook has been purchased and the file is delivered, it cannot be returned, and we cannot issue refunds for:
Accidental purchases
Change of mind
Buying the wrong ebook
Not reading or using the ebook
“I thought it was something else”
This is because digital files cannot be “returned”—once downloaded, they remain accessible forever.
✔️ 2. Situations Where We Do Offer Support
While we cannot refund completed digital downloads, we will always help if something goes wrong.
We will gladly assist if:
You received the wrong file (very rare)
Your download link isn’t working
Your file is corrupted or won’t open
You were charged twice by mistake
You purchased but never received your download email
In these cases, we can resend the file or correct the issue immediately.
🔁 3. Duplicate Purchases
If you accidentally purchase the same ebook twice, please email us within 7 days.
We will verify the order and either:
Replace it with another ebook of equal value
or
Issue a refund for the duplicate purchase only
📥 4. Download Issues
If you have trouble opening, downloading, or accessing your ebook:
📧 Email us anytime at support@book-kingdom.co.za
We respond within 24 hours (Monday–Friday).
We will resend the file or provide a new link at no extra cost.
💳 5. Payment Errors
If there was a technical issue with your payment (e.g., double billing, failed transaction that still charged your account), we will fix it immediately.
Simply contact us at:
Include:
Your name
Order number (if available)
Screenshot of the charge (optional, but helpful)
🛡️ 6. Chargebacks
To keep Book Kingdom safe for all readers, we kindly ask that you contact us directly for any billing or access issues before initiating a chargeback.
We are always willing to assist and resolve problems quickly.
📞 7. Contact Us
If you have any questions about this Refund Policy, feel free to reach out:
Book Kingdom (PTY) LTD
📧 support@book-kingdom.co.za
🌍 www.bookkingdom.co.za
